Q. System Requirements
A. All minimum system requirements are as follows:
- P500+ Processor, 128MB of RAM
- Minimum screen resolution 800x600
- Windows 2000, 2003, and XP
- 56K minimum connection; broadband (256 kbps or higher) connection
recommended
- Internet
Explorer 5.5 or higher
- Sound card with speakers or headphones strongly recommended
- Windows Media Player 9.0 or higher
- JavaScript, DHTML and cookies enabled
- Flash 8.0 or higher.
Note: Because 1 Choice 4 Training launches in a pop-up window, pop-up
blocking software must be disabled.
Q. How can I find or change my password?
A. You may retrieve your password if your e-mail address is listed in our
student database for your ID. If you go to
www.1Choice4Training.com and click Login Help in the login box, you will see
a menu of links. Click on the Change My Password link or the Forgot My Password
link and enter requested personal information. Your password will be e-mailed to
the address that is listed with your ID.
Q. I want to add my e-mail address to my user ID.
A. You may add or change your e-mail address to your ID by going to
www.1Choice4Training.com and clicking
the Login Help link within the Login box. Click the Update Personal Information
link and enter your desired e-mail address along with the other information
requested.
Q. My scores will not update when I take the course to improve them.
A. Enter the desired course by clicking on it from the course list. Once in the
course, click on the Course Tools tab on the left navigation. You can click on
View My Scores to see what score is recorded for each lesson. Also on the Course
Tools tab you can click on the Progress Report link. This will bring up a list
of the questions within the course. If there is a mastered check beside the
heading of the lesson, all of the answers for that unit have been answered at
least once. If there are questions listed under the lesson heading, these need
to be answered in order for scores to update for that lesson. All questions must
be answered within a lesson for the score to update for that lesson.
Q. I cannot find where to get a certificate of completion for my course.
A. Log into the course and within the course click on the Course Tools tab on
the left navigation. From here, click on the View My Scores tab. Your mastery
percentage will be in the first paragraph on that page. If every lesson is
scored at or above the mastery level, you will see a certificate button near the
bottom of the scores graph. If there is a lesson or lessons without the mastery
scores, a certificate button will not show. If a certificate button does show,
click the button to generate your certificate.
Q. How do I print the pages in a course?
A. You can print the entire course without graphics by entering your ID and
password in the login box on
www.1Choice4Training.com and clicking the Accessibility button instead of
the submit button. This will show you the entire course with no graphics. You
may right click on the course and select the Print option to print the course.
If you would like to print the course one page at a time, you may login to the
graphics version of the course and right click on the page. Select the Print
option. The page will print with graphics.
Q. What is instant mentoring?
1Choice4Training Instant Mentoring offers real‑time access to certified
subject-matter mentors 24 hours a day (except for certain US/UK holidays). Our
mentors provide mastery and comprehensive knowledge that can assist
professionals at all stages of learning – from seasoned learners to those just
getting started.
Learners can use on-demand, confidential Instant Mentoring sessions to
clarify concepts, fine-tune solutions, confirm a process, or simply seek
assurance that they understand an application. Coupling Instant Mentoring with
our robust e-Learning platform allows learners to adjust their training method
as their need dictates to get the right answer at the right time.
Instant Mentoring ensures complete comprehension and application in the learners
daily workflow. Learners are never alone and never left guessing. Organizations
benefit from more productive employees, reduced demands on the Help Desk and in
house experts, and a greater return on your training investment. Instant
Mentoring experts are on hand at the critical time in learning – when users
apply content to their job.
Contact us to learn how 1Choice4Training Instant Mentoring can help you meet
your learning objectives.
Q. How long do I have to complete the series?
Your series comes with a full year subscription.
Q. What if I complete the series early?
You will still be able to access your course for the full year.
Q. What if I do not complete the series within one year?
You may re-subscribe for another year once your term has been completed.
Q. What is your refund policy?
Refunds will be issued within three business days of your purchase. Please
email us at
support@1choice4training.com.
Q. Will I receive a certificate upon course completion?
You will be able to print a course completion certificate for any
traditional HTML-based courses in which you score at least 70%.
