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Customer Service: Tools of the Trade Online Class

Customer Service Online Class
Order Information
Item # cuslib
Price$50.00
Series Price$32.99 - You Save 34%
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This course explains the concept of company-wide customer service and standards.



Choose a phone system for customer contact

Use voice mail and phone etiquette for customer interactions

Set up phone and fax lines

Use electronic mail

Help design a company information web site


Topics:
Talking to Customers

Using the Phone

Phone and Fax Lines

Electronic Mail

Communicating with Electronic Mail

The Internet

Presenting a Web Site


Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

Total Time: 4.0 hour(s)

Subscription Time (total time to complete): 12 Months

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Customer Service: Tools of the Trade Online Class