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Customer Service: Fixing Problems Online Class

Customer Service Online Class
Order Information
Item # cuslib
Price$50.00
Series Price$32.99 - You Save 34%
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This course explains how to answer common questions, find customers' needs and problems, and resolve the root cause of those problems.



Turn complaining customers into satisfied customers

Create answers to Frequently Asked Question

Answer internal questions

Find customer wants

Find the true sources of problems

Solve problems


Topics:
Using Complaints

Frequently Asked Questions

Answering Employee Questions

Finding What Customers Want

Using Surveys

Finding (the Real) Problems

Finding Solutions


Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

Total Time: 4.0 hour(s)

Subscription Time (total time to complete): 12 Months

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Customer Service: Fixing Problems Online Class