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Customer Service: Defining Service Online Class

Customer Service Online Class
Order Information
Item # cuslib
Price$50.00
Series Price$32.99 - You Save 34%
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This course explains the concept of company-wide customer service and standards.



Define "customers" and "service"

Gather repeat business

Get the entire company involved in good service

Create standards of customer service

Define a business's customer segments


Topics:
Understanding "Customers" and "Service"

Bringing the Customer Back

Making the Mission a Priority

Getting Everyone Involved

Service from the Top Down

Creating Service Standards

Implementing Service Standards

Customer Segments

Segmenting Your Customers


Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

Total Time: 5.0 hour(s)

Subscription Time (total time to complete): 12 Months

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Customer Service: Defining Service Online Class