Home > Business Skills Development > Customer Service Online Class > Customer Service: Communicating Online Class

Customer Service: Communicating Online Class

Customer Service Online Class
Order Information
Item # cuslib
Price$50.00
Series Price$32.99 - You Save 34%
Qty



This course presents strategies for understanding customer problems, resolving conflict, and writing effective correspondence, instructions, and manuals.



Use the best words for getting the message across

Identify and speak to the customer's style of communication

Use questions to get more information about a problem

Handle conflict and angry customers

Write purposeful letters to customers

Write effective "bad news" letters

Write useful instructions and manuals


Topics:
Getting Your Message Across

Using the Right Words

Matching the Customer's Style

Using Questions

Dealing with Angry Customers

Resolving Conflict

Writing Letters to Customers

Breaking Bad News in a Letter

Giving Written Instructions

Writing Helpful Manuals


Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

Total Time: 6.0 hour(s)

Subscription Time (total time to complete): 12 Months

You May Also Like

Customer Service: Communicating Online Class