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Customer Service: Building a Department Online Class

Customer Service Online Class
Order Information
Item # cuslib
Price$50.00
Series Price$32.99 - You Save 34%
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This course provides users with an overview of creating a Customer Service department and hiring talented customer service people.



Create a customer service organization

Build teams

Hire the right personalities for customer service

Motivate customer service people

Educate and improve customer service people

Set up a good organizational environment

Equip customer service for international relations


Topics:
Forming a Customer Service Organization

Building Teams

Hiring Service Pros

Motivating Service People

Helping the Good Get Better

Creating a Productive Environment

Getting Help to Customer Service

Good Service for Your Employees

International Customer Service


Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

Total Time: 4.0 hour(s)

Subscription Time (total time to complete): 12 Months

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Customer Service: Building a Department Online Class