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Customer Service Online Class

Customer Service Online Class
Order Information
Item # cuslib
Price$50.00
Series Price$32.99 - You Save 34%
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This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.


Exercises allow learners to practice in the actual application being studied.

A glossary provides a reference for definitions of unfamiliar terms.

A file containing the text of the exercises.

A skill assessment generates a customized learning path based on the results of a pre-test.



Audience:
This series is for anyone who wants to learn about creating and maintaining good customer service.

Total Items: 5 item(s)

Total Time: 23 hour(s)

Subscription Time (total time to complete): 12 Months

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Customer Service Online Class